Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Tiverton | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data. This policy explains how Pharmacy Weight Loss Tiverton collects, uses, and safeguards your information in accordance with UK GDPR and applicable pharmacy regulations.

1. Who We Are

Pharmacy Weight Loss Tiverton is a GPhC-registered online pharmacy weight loss clinic serving patients in Tiverton and across the UK. As a data controller, we are responsible for how your personal and medical information is handled. Our GPhC registration number is 9012511.

2. Data We Collect

We collect the following categories of information when you use our services:

Personal details: Full name, date of birth, address, email address, and phone number.
Medical information: Health history, current medications, BMI, weight loss goals, and consultation responses.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, and website usage information collected via cookies.

We only collect data that is necessary to provide you with safe and effective pharmacy services.

3. How We Use Your Data

Your data is used for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate.
To fulfil and dispatch your orders. Once approved by our pharmacist, delivery is typically completed within 1 working day.
To maintain accurate medical and dispensing records as required by GPhC regulations.
To communicate with you about your order, treatment, or any safety-related matters.
To process payments securely and prevent fraud.
To improve our website and service quality.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare services under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Help us monitor website performance and improve usability.
Preference cookies: Remember your settings and choices on the site.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare professionals: With supervising pharmacists or prescribers involved in your care.
NHS and regulators: Where required by law or GPhC obligations, including reporting to relevant health authorities.
Service providers: Trusted third-party suppliers such as payment processors and delivery partners who operate under strict data protection agreements.
Legal requirements: Where we are legally obliged to disclose information to authorities or courts.

All third parties we work with are contractually required to handle your data securely and in line with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance. Payment and transactional records are kept for six years as required by HMRC regulations. After retention periods expire, your data is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete data where it is no longer needed. You may also object to certain types of processing or request that we restrict how we use your data. Where processing is based on your consent, you have the right to withdraw that consent at any time.

Please note that some data may need to be retained for legal or regulatory reasons even following a deletion request. To exercise any of your rights, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or wish to make a data-related request, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Tiverton
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk